Orders & Payment

I didn’t receive an order confirmation. What should I do?

Please check your spam or junk folder first. If you still haven’t received your confirmation, contact us at support@luxuriancestyle.com and we’ll be happy to assist.

What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, Luxuriance Style gift cards, and available Buy Now, Pay Later options displayed at checkout.

How do I use a discount code?

Enter your discount code in the designated field during checkout. Promotional codes are subject to the terms of each offer.

Do you offer a first-order discount?

Yes. Join our email list and enjoy 15% off your first order, plus occasional updates on new arrivals, curated edits, and special offers.

How is sales tax calculated?

Applicable sales tax is calculated at checkout based on your shipping address.
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Shipping & Delivery

Where do you ship?

We currently ship within the United States and to select international destinations. Available shipping options and rates are displayed at checkout.

Where do orders ship from?

All orders are carefully packed and shipped from Ohio, USA.

When will my order be processed?

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.

How do I track my order?

Once your order ships, you’ll receive a shipping confirmation with tracking information via email or text, depending on the contact information provided at checkout.

How long will delivery take?

Delivery times vary based on the shipping method and destination selected at checkout. Please refer to our Shipping Policy for complete details.

Returns & Exchanges

What is your return policy?

We accept eligible returns on regular-priced merchandise within 14 days of delivery. Items must be unworn, unused, and returned in their original condition with tags attached. Please review our Return Policy for complete details.

Are sale items returnable?

No. All sale items are final sale and are not eligible for return or exchange.

Are any other items non-returnable?

Yes. For hygiene reasons, bodysuits and swimwear are not eligible for return. Gift cards are also non-refundable.

Do you provide return shipping labels?

Return shipping costs are the responsibility of the customer, and we do not provide prepaid return labels. We recommend using a trackable shipping method and retaining your proof of postage.

Can I exchange an item?

For the quickest service, return the eligible item according to our Return Policy and place a new order for your preferred size or style.

When will I receive my refund?

Once your return is received and inspected, we'll notify you of its status. Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or card provider.

Account & Privacy

Do I need an account to place an order?

No. You can complete your purchase as a guest. Creating an account can make it easier to view your order history and manage your information for future purchases.

How is my personal information used?

We use your information to process and fulfill your orders, provide customer service, and communicate with you when you've chosen to receive marketing updates. Please review our Privacy Policy for complete details.

How do I subscribe to or unsubscribe from emails?

You can join our email list through the signup form on our website. To unsubscribe, simply select the unsubscribe link included at the bottom of any marketing email.

Who should I contact if I have a question about my order?

We're happy to help. Contact us at support@luxuriancestyle.com with your order number and we'll assist you.